As a company we will endeavor to fully meet your expectations, and work with you as flexibly as we can. We are happy to carry out calculations for you and offer advice as required.  You can view our radiators at our showrooms in Richmond, North Yorkshire or call the sales office in the showroom on 01748 821500 for any advice you require.  Customer service is a strong point of our business, and we draw your attention to the information below.

You can order on-line, we do however prefer to speak to customers directly. 

RADIATORS

Please note (Unlike many of our competitors) all our radiators are hand assembled in the UK to your specification, tested to conform to BS EN442-1 and BS EN442-2 and pressure tested to 8 BAR. All our radiators are fully guaranteed. 

Our assembly process listed below we believe is the best in the industry ensuring customer satisfaction.

THE ASSEMBLY PROCESS

1. The relevant number of sections is picked and assigned to your order. The paint, if required is ordered.
2. Each section is individually given two coats of paint and left to dry.
3. When dry the radiator is assembled.
4. The radiator is then pressure tested for 24 hours.
5. Once the pressure test is passed the radiator is given a final coat of paint and left to dry.
6. When completley dry the radiator goes through a final inspection and is wrapped and boxed ready for despatch. At this stage you will be contaced to agree a suitable delivery date.  

DIMENSIONS

All our traditional radiators are individually hand cast and assembled, meaning  lengths and widths of the radiators can vary slightly. We advise that you take delivery of your radiators before installing your pipework.  Measurements given are a guide only.  Unless otherwise specifically requested, radiators will be supplied bushed with ½” bushes.

PAINTING

Please be aware that colours presented online will vary between different  monitors and that printed colours may vary slightly from the actual paint colour.  If in doubt a visit to our showrooms is advised.

PAYMENT

Payment for goods is required in full when placing your order, the reason for this is the radiators are assembled to your requirements. Refunds cannot be given on cancelled orders as they are bespoke items made to your specification.

DELIVERY

Our standard charge for delivery is £40, on orders over £1000 excluding VAT delivery  is free. Certain locations for example Northern Scotland attract a sur-charge you will be notified when placing you order. When ordering on-line choose shipping 2.  

Premium Services

1. AM Delivery      £10
2. Timed delivery  £15
3. Saturday AM     £40

Our average lead time is 2/3 weeks this can fluctuate, delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.  Purchasers are usually notified of confirmed delivery dates 2-3 days before dispatch to arrange a convient delivery date.

Radiators will be shipped by an independent haulage company using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to your main entrance, usually to the closest hard-standing area. The drivers are not contracted to remove items from the pallet, or to carry items into the customers property due to their insurance.  Clients should warn the Company if there is restricted access, or graveled driveways etc. Cast iron radiators are very heavy items and usually need 2 strong people to move them, the larger radiators may need more.

The customer must make sure there is someone in the house on the agreed delivery date. Our standard delivery times are between 9am and 5pm for timed, and/or Saturday deliveries which can be arranged at an additional charge contact our office to arrange. The Company reserves the right to charge a redelivery fee should redelivery be necessary. Cast iron radiators are very heavy, please ensure that there is sufficient manpower  to unload the pallet.

Please ensure that goods are unpacked when they are delivered and checked.  Any goods damaged in transit must be reported to us within 3 days of delivery. The Company will not be held liable for any damaged goods if not reported to us within this three day time period. The Company cannot be held responsible for any damage occurring after delivery.