Please note bespoke goods such as cast iron radiators and oak/pine doors are non-refundable 

How to return or exchange items

• Contact customer services by email sales@periodhousestore.co.uk or call 01748 821500 stating your reason for return and whether you would like an exchange or refund. In the case of damaged goods we need a picture to be e-mailed to us.

• Under the Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or damaged, please notify us within 28 working days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, then we will cover the cost of collecting the item. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage. All we ask is that you return the goods in suitable packaging to avoid any further damages.

• If you wish to return an item which is not damaged or faulty for a refund or exchange please contact us within 7 working days. This is done at your own cost and original postage will not be refunded.

• If you have requested a refund, please allow up to 7 days of receipt of your returned items to be processed. The refund can only be credited back onto the original card used to purchase the goods

Have a Question about this product or any other product?

Why not drop us a quick message on our contact us page and we will get back to you within 24 hours.

Or call us now to discuss your requirments on: 01748 821 500