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Returns

Period House Store complies with the Consumer Rights Act, which is detailed below at which.co.uk, this is a good reference guide for both ourselves and our customers enabling us to work within the law and offer best practice when it comes to returns and refunds.

Return or exchange an item - our 100% money back guarantee (Not Applicable to Bespoke Items)

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition and packaging within 30 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
  • Please note:
    1. Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.
    2. Bespoke and made to measure goods are non-returnable.
    3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    4. The cost of returning the item to us is your responsibility.
    5. Delivery charges are only refundable where goods are faulty and a refund is made.
    6. We have 14 days in which to issue the refund, however generally this is within 2/3 days.
  • We recommend that customers return goods for refund or exchange using Parcel2Go.com or Royal Mail Signed for Service.
  • Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services with compensation cover for loss or damage.
  • With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
  • Click here to go to the Parcel2Go.com website.

 

Faulty Goods / Errors

We work carefully to ensure that all our items are delivered in the safest possible way and that they arrive to you in perfect condition. In the event that your item has arrived damaged or if there is an error with the item you have received, please email us within 3 days of receipt to advise. We will contact you to discuss replacement of the item or component part.  

Latest Reviews
Rating:  
Perfect For En-Suite
Friday, 7 June 2019  |  Debbie

Perfect radiator for our en-suite, looks very nice and great in the Pewter Lustre finish.


Rating:  
+++++
Thursday, 16 May 2019  |  Jessica

Great Radiators at an affordable price.


Rating:  
New Review
Thursday, 16 May 2019  |  Jonny

From start to finish we have been delighted with our purchase, very easy to use website, great service and a quality product and a very good price. Coudnt find a supplier who could paint in Farrow & Ball - Period House Did.


Rating:  
5 Stars!!!!
Thursday, 16 May 2019  |  Debbie

I am so happy with my new radiator, it has transformed our hallway, Thanks again.


Rating:  
Great Match
Thursday, 16 May 2019  |  Sarah

I have been looking for some cast iron radiators to match some originals in our house, finally came accross Period House Store who were very helpfull in sending me colour samples, really pleased with our purchase.


Rating:  
Very Happy
Thursday, 16 May 2019  |  Thomas

Very happy with my Cast Iron Radiators, recomend Period House Store, great service.


Rating:  
Over The Moon
Wednesday, 3 April 2019  |  Tamara

Hi Jonny

I'm over the moon, I've ordered the fire surround through Emma. You have been amazing !! Thank you very much.

Tamara


Rating:  
Hello Period House Store
Monday, 11 March 2019  |  Jenny

Just wanted to thank you for supplying the fabulous 'art deco' door finger plates.
They look soooo cooool! We love them.
I looked all over the internet and in stores for them but your company was the most efficient and competitive - I'll be back!


Rating:  
Very Happy Customer
Wednesday, 6 March 2019  |  Zoe

We've recently bought a number of Oak doors, door furniture (internal and external) and all the products have been perfect, high quality and exactly what we were looking for. The service from the staff over the telephone has been faultless, friendly right through from enquiry to delivery. Very happy customer and will continue to use and recommend.


Rating:  
Great product
Tuesday, 5 March 2019  |  Zoe

Not cheap but well worth the money. Very happy with the purchase.

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